FAQ
We ship internationally (ship outside China).
For shipping method, please check on the page: https://www.led-lights.com/shipping-a-25.
For shipping cost, please add items to cart and continue to check out, the cost for corresponding shipping method will show.
We usually accept Credit Card via PayPal, Wire Transfer, and Western Union - all available at checkout process.
Other payment method may available for big amount payment, please email us ([email protected]), or hand over your request at page: https://www.led-lights.com/contact-us
If your order has not yet shipped, we can modify or cancel it. Get order details (order #, account information, etc.) and email to us.
However, we shall not be able to process a modification or cancellation once your order has been shipped.
We offer bulk discounts but it depends on the order. Refer to us if sounds like bulk order opportunity.
We are using a new way for the sale. For example:
A led light bulb:
Amazon, eBay or other online stores sell in $5 - $10 ea.
and we sell
retail: $3.5 ea. no minimum order requirement.
wholesale: $1.5 ea. minimum order 5000 units.
If you need 1000 units, you can contact us for a possible discount on the retail basis. We show our bottom prices for everyone if you want to get a deal at the bottom prices, it must meet the relative MOQ.
Sorry, we don't offer any coupon codes. Our pricing online already strictly calculated and we always try to bring the most reasonable and competitive prices to all kind of customers.
Discount directly applied to different members, please check at https://www.led-lights.com/memberships-a-15.
Customer may be able to add an item to cart that is temporarily out of stock. If the item is not in stock, we'll contact our customers about this and provide a solution shortly.
Not all products showed online have in stock. As a factory based seller, we always do our best to supply the goods in a short time.
Most of our products come with a warranty, which is indicated on the product pages.
For our general warranty policy, you can also visit page https://www.led-lights.com/warranty-a-22.
NO free shipping is available. For our pricing is strictly calculated to give customers the most reasonable and competitive prices.
Product cost and Shipping cost are calculated and charged separately, which also allows our customers to get more various and independent option for shipping.
More about shipping, please check on the page: https://www.led-lights.com/shipping-a-25.
Yes, ALL products have a non-shipping lead time which has indicated on the product page.
We need time to produce and test all products to make sure they are 100% good before ship out.
For the detailed lead time, once you placed the order, our specialist will contact you via email shortly. Please pay attention to your email.
It depends on the shipping method you chose, please check on page https://www.led-lights.com/shipping-a-25.
Once we receive an order, we need a few days to prepare/produce products, this time we list as "Lead Time" on each product page.
Once ready, we will ship it out via the shipping method that customer has chosen.
We provide flat rate, express shipping, air shipping, sea shipping, and pick up options, which you can see when checkout.
For orders’ shipment from outside your country, Taxes, duty, customs fees, broker fees, delivery agent charges and so forth which may be assessed in your country are not included in what you will be billed and are your responsibility. For different countries have different customs policies, it's hard for us to get all clear. We will do our best to provide assistance that you may need for customs clearance.
Yes, please check for shipping options we offered at page https://www.led-lights.com/shipping-a-25.
You can select the shipping option "Pick Up" when check out.
The order confirmation and tracking number will be provided by emails since you checkout. And our specialist will keep you posted for any condition if it is necessary to get in touch with you.
Please pay attention to your emails.
Please make sure the right address, postcode, and phone # are correctly typed when placing the order.
For orders that before shipping, we will make the change directly.
For orders that have already shipped out, only the orders shipped by express (DHL, FedEx, UPS, TNT) can make the change on the address, and it will generate a cost for this change. Also if the new address is far from the first one, there will be a new cost for the delivery too. The customer can also call the local hotline of express company to make the change. If the shipping method is by FLAT RATE (post service) or By Sea, sorry it's not able to make the change at our end.
RETAIL |
WHOLESALE |
NO or Small MOQ. |
Large MOQ. |
Reasonable Price |
Lowest Price |
Discount available for paid members |
Save on average freight cost |
|
Discount available for paid members |
The Prices are directly from the Chinese local manufacturers. As a manufacturer, producing in a batch will help them get better prices in raw material, lower cost in operation, lower cost in labor, less waster, and less production time, so finally it leads to lower cost for wholesale orders with big quantity products need.
But even for retail prices, those prices are also much better than your local e-commerce retail platform, for our prices are directly given by factories!